Mobility guarantee refunding of taxi costs

If the public transport service that you require was subject to a delay of more than 20 minutes at your departure stop, the costs of a taxi journey can be refunded.

How can I make use of the mobility guarantee?

Submit the application form (see download) as well as the accompanying documents to the transport operator that was responsible for the delay.

In the case of delays to KVB services, you can use the online form and upload the accompanying documents.

 

Important:

 

  • Enclose the taxi receipt with your application and send the documents to the transport operator that was responsible for the delay within 14 days. Customers holding a season ticket and wishing to claim the enhanced refund amount (€ 35 / € 60) are requested to enclose a copy of their season ticket. In the case of delays to KVB services, you are also welcome to use our online form. Following the positive verification of your application, the refunded amount will be transferred to your account.
  • If you are unable to obtain the address of the transport operator that was responsible for the delay, the responsible transport authority / the responsible transport association and/or DB Regio NRW will accept your application and forward it accordingly. In this case, please be sure to give your agreement to the forwarding of your data to the responsible transport operator! Please note that with forwarded applications, the processing may take a little longer.

 

  • Conditions for the entry into effect of the Mobility guarantee
  • The public transport service that you require was subject to a delay of more than 20 minutes at your depature stop according to the timetable.

    In which cases are the costs not refunded?

    • Delays due to strikes, bad weather, forces of nature, bomb threats and delays which occur during a journey.
    • For travel connections.


  • What is the refunded amount?
  • The amount refunded depends on the time of your departure according to the timetable. In general, the following applies:

    • between 5:00 am and 8:00 pm = € 25 per person
    • between 8:00 pm and 5:00 am = € 50 per person

     

    For users of VRS(Rhine-Sieg Transport Authority) season tickets (Active60, Month, Formel9, JobTicket), the following applies in the VRS:

    • between 5:00 am and 8:00 pm = € 35 per person
    • between 8:00 pm and 5:00 am = € 60 per person


 

The online application for the KVB Mobility guarantee is available here (only for delays on the KVB public transport network).